COVID-19: Housing and related service providers

New Zealand moved to the traffic light system at 11.59pm on 2 December. This page provides guidance for housing and housing support service providers for operating within the traffic light system.  

About this guidance

This information is up to date as of 17 December 2021.

Official guidance about traffic light settings

You can find information on the system, including the settings for your area, regional boundaries and what this means for you, on the Unite against COVID-19 website.

Vaccine requirements

The information below provides further details for our housing providers.  If you have any questions, please contact your HUD relationship manager or


Vaccination assessment tool for employers

While businesses cannot require any individual to be vaccinated, they can require that certain work must only be done by vaccinated workers, where there is a high risk of contracting the virus and transmitting it to others. This requires a risk assessment being completed by the employer, and consultation and consideration of whether other measures can be implemented before vaccination is required for certain types of work.

You can find further information and a vaccination assessment tool here:

Vaccination assessment tool —


Vaccination pass prohibition

You will be aware that denying access to essential services, including government-funded housing and housing support services, is prohibited under the COVID-19 Public Health Response (Protection Framework) Order 2021. This means that you cannot refuse to accommodate anyone because of their vaccination status. You can ask residents and new referrals their vaccination status, however, regardless of their response the Order means that you still need to provide them with accommodation and support. In the same way, you can ask residents and new referrals if they have had a test for COVID-19, but you cannot require them to have a test, and you will still need to accommodate them.

Your own COVID safety plan can help you determine how you can accommodate residents safely. A COVID safety plan should include your own plans to manage the risk of transmission of COVID for clients and staff.

Guidance on operating safely and a template for a COVID safety plan are available on the Worksafe Website.

Care in the Community

The Care in the Community response is led by Ministry of Health and you can find information on the Care in the Community framework here:

Caring for people with COVID-19 in the community | Ministry of Health NZ

As you know, regional responses are being developed to support people who have COVID-19 or are required to self-isolate.

When someone tests positive for COVID-19, the local Public Health team assess what support they may need to self-isolate and will connect them with local providers. In the case of one of your residents testing positive, the local Public Health team will talk to you about what you need to do.

There is information on the support available for people who test positive here:

care-in-the-community-support-if-you-get-COVID-19.pdf (

People needing support can call the COVID Welfare Phone Line on 0800 512 337.

Government agencies and local groups are working together to support the Care in the Community response. Regional Accommodation Groups have been set up in each region to help source accommodation for the Ministry of Health for people who cannot self-isolate at home. These Regional Accommodation Groups are supported by a National Accommodation Support Response Team and we have members on each of these groups.

You can find our questions and answers for housing support providers on minimising the impact of COVID-19 in the community in our Q&A for housing providers document [PDF, 506 KB]

Published: December 6, 2021