COVID-19: Information for retirement villages

Updated on 13 August.

For general information on COVID-19, visit covid19.govt.nz.

Auckland moved to Alert Level 3 at 12 noon on Wednesday 12 August. The rest of New Zealand moved to Alert Level 2.

Retirement villages should be following the guidelines for the appropriate Alert Level depending on where they are located within New Zealand.

This page provides information for older people who live in a retirement village, their family and whānau, carers, and operators of retirement villages. This page also guides residents and operators to additional sources of information. 

For information about rest homes or aged care facilities, please visit the Ministry of Health’s website at: health.govt.nz.

Guidance for retirement villages at each Alert Level

 

Alert Level 1

Alert Level 2

Alert Level 3

Alert Level 4

Buying and selling of units

There are no restrictions on residents moving into or out of the retirement village.

Others are able to assist with the move. Physical distancing rules no longer apply but contact tracing and personal hygiene measures are still in place.

Residents can move into, or out of, the retirement village.

Removal companies can assist with the move if they adhere to public health measures.

Family and friends can also help with the move, and physical distancing procedures are not required.

Buying and selling of retirement villages units are allowed. The Real Estate Authority’s protocols should be followed and can be found here: rea.govt.nz

Residents can move into, or out of, the retirement village.

Removal companies can assist with the move if they adhere to public health measures.

Buying and selling of retirement villages units are allowed. The Real Estate Authority’s protocols should be followed and can be found here: rea.govt.nz

People are instructed to stay home, other than for essential personal movement.

Under Alert Level 4, real estate is not considered to be an essential service.

Use of on-site facilities such as gyms, pools, cafes, and hairdressers

There are no restrictions on residents using on-site facilities.

Residents are encouraged to keep a record of where they have been and who they came into contact with.

On-site facilities can be used as long as conditions on gatherings are met and appropriate health measures are in place.

These measures include following physical distancing rules, contact tracing and keeping surfaces clean.

On-site facilities for public use must be closed.

Open public spaces, such as parks, may be used but physical distancing requirements apply.

On-site facilities for public use must be closed.

Open public spaces, such as parks, may be used but physical distancing requirements apply.

Visitors and family entering the village

There are no restrictions on visitors and family entering the village.

People are encouraged to keep a record of where they have been and who they have been in contact with.

Residents can socialise with family, whānau and friends in groups of up to 100, if following public health guidelines.

Residents must stay in their immediate household bubble but can also extend their bubble to connect with close family, whānau, or caregivers.

People are instructed to stay home, other than for essential personal movement.

Only people providing essential services will be able to enter the village.

Personal movement including travel, village meetings, social gatherings at the village and recreational activities

There are no restrictions on personal movement or domestic travel.

People are encouraged to keep a record of where they have been and who they have been in contact with.

Residents can socialise with friends, family and other residents at the village.

Retirement villages will be able to resume activities that involve larger groups of residents as long as the conditions of public gatherings are met. Public health guidelines on physical distancing and personal hygiene should be adhered to.

See below for specific information about village meetings during COVID Levels 2-4.

Residents are instructed to stay home in their bubble, other than for essential personal movement. Safe recreational activities, such as exercise in the local area, is deemed to be essential personal movement.

In person village meetings and social gatherings should be suspended. See below for specific information about village meetings during COVID Levels 2-4.

Residents are instructed to stay home in their bubble, other than for essential personal movement. Safe recreational activities, such as exercise in the local area, is deemed to be essential personal movement.

In person village meetings and social gatherings should be suspended. See below for specific information about village meetings during COVID Levels 2-4.

Can retirement villages have meetings during COVID Levels 2-4?

The Retirement Villages Code of Practice 2008 requires operators to hold certain meetings.

In April 2020, the Registrar of Retirement Villages and the Retirement Commissioner issued a Retirement Villages Practice Note setting out best practice for meetings with residents during the COVID Level 2 – 4 period. All operators and statutory supervisors are strongly encouraged to follow this Practice Note during the COVID Level 2 - 4 Period.

Read the Practice Note on meetings in retirement villages on the Companies Office website. 

Published: June 18, 2020

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