Request information 

Requests should include: 

  • your name 
  • your postal address or preferred email address, and 
  • specific details of the information you want. 

You can send your request to link)

Or by mail to:

Ministerial Services
Te Tūāpapa Kura Kāinga - Ministry of Housing and Urban Development
PO Box 82
Wellington 6140

Under the Official Information Act 1982, a request for official information held by government agencies, including Te Tūāpapa Kura Kāinga – Ministry of Housing and Urban Development (HUD) can be made by:

  • New Zealand citizens
  • permanent residents
  • visitors to New Zealand, and
  • body corporates registered or with a place of business in New Zealand.

Before you make a request

Before making a request, take a look at our website to see if the information you need is already publicly available.

Te Kawa Mataaho Public Service Commission provide:

Tips for requesting information(external link)

Guidance on how agencies will respond(external link)

How long it will take

We'll acknowledge your request as soon as practical and respond no later than 20 working days after we receive it.

We may contact you to clarify the information that you are asking for, or to refine the scope of your request. This will help to ensure that you get the specific information that you are requesting as soon as possible.

If we need more time to make a decision about your request (for example, if you are requesting a lot of information), we'll let you know, and provide a specific timeframe for providing the information.


Requesting official information is free, although we can charge a reasonable amount if it will take a lot of work to supply the information requested.

There is no charge for the first hour spent on your request, or for the first 20 pages of photocopying.

The Ministry of Justice has charging guidelines for official information requests(external link).

If we are going to charge you to supply the information requested, we will let you know the estimated time and cost. You will be required to pay the charge before the information is provided.

Withholding information

We may withhold information for specific reasons. If this occurs, we'll explain the reasons why.

For more information refer to sections 6, 9 and 18 of the Official Information Act 1982.

Official Information Act 1982(external link)

Complaints procedure

If you're unhappy with our response, contact us in the first instance to see if we can resolve the issue.

See contact details.

You can make a complaint to the Office of the Ombudsman if you:

  • have concerns regarding the decision we made about your request, or
  • are unhappy about the way your request was treated or processed.

The Office of the Ombudsman can investigate and review our decision and may make a recommendation to us if appropriate.

Office of the Ombudsman(external link)