Contact us
Get in touch with us for media enquiries, Official Information Act requests or general enquiries.
Urgently need somewhere to stay?
If you urgently need a place to stay, contact Work and Income for help with emergency housing, or to see if you can be referred for transitional housing.
See more information about how to contact Work and Income and access emergency housing.
General enquiries
Phone: 0800 646 483
If you’re deaf or hearing impaired, you can use the Video Relay Service to get in touch with us.
Video Relay Service(external link)
Email: info@hud.govt.nz
Mail address:
Te Tūāpapa Kura Kāinga - Ministry of Housing and Urban Development
PO Box 82
Wellington 6140
Need help as a landlord, tenant or unit title owner?
Tenancy Services provides information on rights and responsibilities for landlords, tenants or unit title owners. They have information and resources to help tenants and landlords, and provide services for resolving disputes, including mediation and coordinating the Tenancy Tribunal.
Public housing tenant
If you're a tenant of a community housing provider (CHP) you'll need to contact them directly.
If you're a tenant of Kāinga Ora – Homes and Communities (formerly Housing New Zealand), please go to their website.
First Home products
Kāinga Ora is responsible for First Home products. You can find out more on their website.
Official Information Act requests
Email: oia@hud.govt.nz
Mail address:
Ministerial Services
Te Tūāpapa Kura Kāinga - Ministry of Housing and Urban Development
PO Box 82
Wellington 6140
Making Official Information Act requests
Media enquiries
Email: media@hud.govt.nz
Phone: 0800 252 919
Please note this number is for journalists and media use only.
If your call is not media related, please use the general enquiries number - 0800 646 483.
Website feedback
You can give us feedback about this website and our use of plain language by emailing us at WebTeam@hud.govt.nz.
If your feedback is about:
- a web page, please include a link to the page
- a document on the website, please include a link to the document, or the web page about it
- a document that may not be on the website, please describe the document.