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Information and advice for people affected by COVID-19, including individuals and whānau in need of housing support, tenants, landlords and housing and related service providers. Visit our COVID-19 information page

Sustaining Tenancies

Sustaining Tenancies works to prevent homelessness by funding community-based services to support individuals, families and whānau who need help to sustain their tenancy and address issues putting their tenancy at risk.

Who is Sustaining Tenancies for?

Sustaining Tenancies is a service for tenants in private rentals or public housing. It is for individuals, families and whānau requiring different levels of service support including: 

  • tenants who need a low level of support to stay in their home  
  • tenants with complex life events and risk factors (for example, those who have problems with alcohol and drugs or require mental health support)  
  • vulnerable tenants experiencing multiple risk factors and adverse life events (for example, those who have been recently released from prison or have a history of family violence).  

Services to support tenants to stay in their homes

Tenants can refer themselves or be referred by another agency or community organisation.    

Support services will work with tenants to assess what support services they need and to develop a whānau-led goal plan.  Support services will then be provided based on this plan and the level of support identified.   

Support service providers deliver core services including:

  • advocacy with landlords
  • advocacy and support to navigate social and health services
  • referral to budgeting services
  • life skills coaching.

When tenants have successfully sustained their tenancy and are on track with their whānau-led goal plan, the support service will work with them to develop a plan to become independent of the service.

Sustaining Tenancies in Aotearoa New Zealand

Sustaining Tenancies started in 2017 as a trial to support 940 individuals, families and whānau were at risk of losing their public housing tenancies in Auckland, Wellington and Christchurch. HUD added a further 650 places to the trial between October 2019 to June 2020. 

The programme was redesigned and expanded as part of the Aotearoa New Zealand Homelessness Action Plan. HUD received funding to provide 1,550 places per year for three years to June 2023. In response to the immediate impact of COVID-19, 600 places were brought forward to Year One (from Year Three). Support service providers started delivering the redesigned service around the country from July 2020. 

Published: June 3, 2021

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