Sustaining Tenancies

What is Sustaining Tenancies? 

Sustaining Tenancies is the Ministry of Housing and Urban Development’s main homelessness prevention service. 

It funds community-based providers to support individuals and whānau who need help to sustain their tenancy and address issues putting their tenancy at risk.  

Who is Sustaining Tenancies for? 

Sustaining Tenancies is for tenants in private rentals or public housing who need practical support to help to sustain their tenancy and address any issues that are putting their tenancy at risk.  It is for individuals, families and whānau requiring different levels of service including: 

  • tenants who need a low level of support to stay in their home  
  • tenants with complex life events and risk factors (may have problems with alcohol and drugs or require mental health support)  
  • vulnerable tenants experiencing multiple risk factors and adverse life events (may have been recently released from prison or have a history of family violence).  

Sustaining Tenancies programmes in New Zealand 

In 2017 Sustaining Tenancies started as a trial to support 940 people in Auckland, Wellington and Christchurch who were at risk of losing their tenancy in public housing. The Ministry of Housing and Urban Development added 650 places from October 2019 to June 2020. 

As part of the Aotearoa/New Zealand Homelessness Action Plan, Ministers approved the redesign and expansion of the Sustaining Tenancies programme to provide an additional 1,550 places per year for three years to June 2023.   

Community-based providers around the country started delivering the redesigned Sustaining Tenancies around the country from July 2020. 

How does Sustaining Tenancies support tenants?

Agencies or community organisations can refer tenants to a programme – or tenants can self-refer.    

Providers carry out an assessment to find out the type and level of services the tenant needs.  They will work with the tenant to develop a whānau-led plan then provide services to the individual, family or whānau based on their plan and the level of support they need.   

Providers will deliver core services including life skills coaching, advocacy and support to navigate services, referral to budgeting advice and advocacy with landlords. 

Where tenants need additional support, providers will refer them to specialist social and health services. 

When tenants have finished their programme the provider will work with them to develop an exit plan. 

Referral to Sustaining Tenancies programmes

Whānau may self-refer to Sustaining Tenancies providers. 

Service providers also develop their own referral pathways.  These could include: 

  • government departments and agencies 
  • public and private landlords and tenancy services 
  • local Māori organisations and Iwi 
  • local GP’s and health navigators  
  • local community organisations 

Location of Sustaining Tenancies service providers

Northland providers

Northland Providers 

Area within Northland 

He Korowai Trust 


Kāhui Tu Kāha 

Wellsford / Whangarei / Dargaville 

Ngati Hine Health Trust 

Whangarei / Kawakawa / Kaikohe / Kerikeri 

One Double Five Whare Awhina 


Waitomo Papakainga Development Society 


Auckland providers

Auckland Providers 

Area within Auckland 

Auckland City Mission 


De Paul House 

Central / North Shore / Warkworth 

Emerge Aotearoa 

West Auckland / North Shore 

Kāhui Tu Kāha Ltd 

East Auckland / North Shore 

The Lifewise Trust 


Mental Health Solutions (LinkPeople) 

South Auckland 

Monte Cecilia Housing Trust 

South Auckland / Papakura / Takanini 

MUMA Whānau Services 

South Auckland 

The Salvation Army 


Strive Community Trust 

South Auckland 

Te Whanau o Waipareira Trust 

West Auckland 

Turuki Healthcare 

Central / South Auckland 


West Auckland 

WALSH Trust 

West / North Auckland 

Waikato providers

Waikato Providers 

Area within Waikato 

Emerge Aotearoa 


Mental Health Solutions (LinkPeople) 


Taumarunui Community Kokiri Trust 

Taumaranui / Te Kuiti 

Waiuku Family Support 


Bay of Plenty providers

Mental Health Solutions (LinkPeople) 

Rotorua / Tauranga 

Salvation Army 


Mental Health Solutions (The People’s Project 


WERA Aotearoa Community Trust 

Tokoroa / Rotorua 

East Coast / Hawkes Bay providers

East Coast / Hawkes Bay Providers 

Area within East Coast / Hawkes Bay 

Te Runanga o Ngati Porou 

Gisborne and surrounding 

Emerge Aotearoa 

Napier / Hastings 

The Salvation Army 

Napier / Hastings 

Central providers

Central Providers 

Area within Central region 

Emerge Aotearoa 

Masterton / Palmerston North 

Tuatahi Centre 

Palmerston North / Feilding 

Wellington providers

Wellington Providers 

Area within Wellington 

Emerge Aotearoa 

Lower Hutt / Porirua 

Kahungungu Whānau Services 

Central / Lower Hutt 

Schizophjrenia Fellowship (Atareira) 

Upper Hutt 

Tākiri Mai te Ata Trust 

Lower Hutt 

Tuatahi Centre 




Wesley Community Action 


West Coast providers

West Coast Providers 

Area within West Coast 

Christchurch Methodist Mission 

Nelson / Blenheim / West Coast 

Gateway Housing Trust 

Nelson / Tasman 

Canterbury providers

Canterbury Providers 

Area within Canterbury 

Christchurch Methodist Mission 


Comcare Charitable Trust 


Emerge Aotearoa 




Otago providers

Otago/Southland Providers 

Area within Otago/Southland 

Methodist Mission Southern 


Roman Catholic Diocese of Dunedin 


Emerge Aotearoa 


Published: September 10, 2020