Sustaining Tenancies

Sustaining Tenancies is the Ministry's main homelessness prevention service. 

It funds community-based providers to support individuals and whānau who need help to sustain their tenancy and address issues putting their tenancy at risk.  

Who is Sustaining Tenancies for? 

Sustaining Tenancies is for tenants in private rentals or public housing who need practical support to help to sustain their tenancy and address any issues that are putting their tenancy at risk.  It is for individuals, families and whānau requiring different levels of service including: 

  • tenants who need a low level of support to stay in their home  
  • tenants with complex life events and risk factors (may have problems with alcohol and drugs or require mental health support)  
  • vulnerable tenants experiencing multiple risk factors and adverse life events (may have been recently released from prison or have a history of family violence).  

Sustaining Tenancies programmes in New Zealand 

In 2017 Sustaining Tenancies started as a trial to support 940 people in Auckland, Wellington and Christchurch who were at risk of losing their tenancy in public housing. Te Tūāpapa Kura Kāinga - Ministry of Housing and Urban Development added 650 places from October 2019 to June 2020. 

As part of the Aotearoa/New Zealand Homelessness Action Plan, Ministers approved the redesign and expansion of the Sustaining Tenancies programme to provide an additional 1,550 places per year for three years to June 2023.   

Community-based providers around the country started delivering the redesigned Sustaining Tenancies around the country from July 2020. 

How does Sustaining Tenancies support tenants?

Agencies or community organisations can refer tenants to a programme – or tenants can self-refer.    

Providers carry out an assessment to find out the type and level of services the tenant needs.  They will work with the tenant to develop a whānau-led plan then provide services to the individual, family or whānau based on their plan and the level of support they need.   

Providers will deliver core services including life skills coaching, advocacy and support to navigate services, referral to budgeting advice and advocacy with landlords. 

Where tenants need additional support, providers will refer them to specialist social and health services. 

When tenants have finished their programme the provider will work with them to develop an exit plan. 

Referral to Sustaining Tenancies programmes

Whānau may self-refer to Sustaining Tenancies providers. 

Service providers also develop their own referral pathways.  These could include: 

  • government departments and agencies 
  • public and private landlords and tenancy services 
  • local Māori organisations and Iwi 
  • local GP’s and health navigators  
  • local community organisations 

Location of Sustaining Tenancies service providers

Northland

Northland 

Area within Northland 

Kāhui  Kaha  

Wellsford / Whangārei / Dargaville 

He Korowai Trust 

Kaitaia 

Ngāti Hine Health Trust 

Whangārei / Kawakawa / Kaikohe / Kerikeri 

One Double Five Whare Awhina Community House  

Whangārei 

Waitomo Papakāinga Development Society Incorporated 

Kaitaia 

Auckland

Auckland 

Area within Auckland 

Auckland City Mission 

Central Auckland

De Paul House 

Central Auckland / North Shore / Warkworth 

Emerge Aotearoa 

West Auckland / North Shore 

Kāhui  Kaha

East Auckland / Central Auckland / North Shore 

Lifewise

Central Auckland

LinkPeople  

South Auckland 

Monte Cecilia Housing Trust 

South Auckland / Papakura / Takanini 

MUMA Whānau Services 

South Auckland 

STRIVE Community Trust 

South Auckland 

Te Whānau o Waipareira

West Auckland 

The Salvation Army

West Auckland / South Auckland

Turuki Healthcare 

Central Auckland / South Auckland 

VisionWest Community Trust

West Auckland 

WALSH Trust 

West Auckland / North Shore

Waikato

Waikato

Area within Waikato 

LinkPeople

Hamilton

Emerge Aotearoa 

Hamilton 

Taumarunui Community Kōkiri Trust 

Taumarunui Te Kuiti 

Waiuku Family Support Network

Hamilton / Ngāruawāhia / Huntly

Bay of Plenty

Bay of Plenty

Area within Bay of Plenty

LinkPeople

Tauranga / Rotorua

The Salvation Army 

Whakatāne / Ōpōtiki / Rotorua 

WERA Aotearoa Community Trust (WACT) 

Tokoroa / Rotorua 

East Coast / Hawkes Bay

East Coast / Hawkes Bay 

Area within East Coast / Hawkes Bay 

Emerge Aotearoa 

Napier / Hastings 

Te Runanganui o Ngāti Porou (TRONPnui)

Gisborne

The Salvation Army 

Napier / Hastings 

Central

Central 

Area within Central region 

Emerge Aotearoa 

Palmerston North / Masterton

Tuatahi Centre 

Palmerston North / Feilding 

Wellington

Wellington 

Area within Wellington 

Atareira 

Upper Hutt 

DCM 

Wellington Central

Emerge Aotearoa 

Lower Hutt / Porirua 

Kahungunu Whānau Services

Wellington Central / Lower Hutt 

Tākiri Mai Te Ata Whānau Ora Collective 

Lower Hutt 

Tuatahi Centre 

Wainuiomata 

Wesley Community Action 

Porirua 

Marlborough / Tasman

 

 Marlborough / Tasman 

Area within Marlborough / Tasman

Christchurch Methodist Mission 

Blenheim 

Gateway Housing Trust 

Tasman 

Canterbury

Canterbury 

Area within Canterbury 

Comcare

Christchurch 

Christchurch Methodist Mission 

Christchurch 

Emerge Aotearoa 

Christchurch 

VisionWest Community Trust

Christchurch 

Southern

Southern 

Area within Southern 

Catholic Social Services Dunedin 

Dunedin 

Emerge Aotearoa 

Southland / Dunedin

Methodist Mission Southern 

Southland 

Published: January 22, 2021

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